Our terms and conditions serve to protect the traveler. We treat clients as partners. Fulfilling our client’s Cuban dream is our mission. Introducing Americans to the island nation of Cuba is our objective. Our goal is for visitors to return home with an understanding and appreciation of the society of Cuba.
The legal name of our organization is Cuba Unveiled.
All financial transactions should be made payable to Cuba Unveiled.
FUNDS HELD IN TRUST
All client deposits and payments are held in trust until a tour is ready to proceed. Only then are vendor and supplier payments made. Your funds are protected.
All participants must register on-line, by telephone, fax or mail to qualify and be accepted on to a tour.
LIFETIME TOUR DEPOSITS
A non-refundable tour deposit of $600 (unless otherwise stated) is required within seven days of registration. If you cancel your tour, your deposit can be applied to any tour in the future or transferred to another traveler of your choice. Registrations are processed on a first come, first served basis and subject to availability. Tour deposits will only be returned if a tour is canceled or the dates are changed.
BALANCE OF PAYMENT
Balance of payment is due 30 days prior to departure. Registrations received and confirmed by Cuba Unveiled less than 30 days prior to departure are payable in full at the time of tour confirmation.
We accept Visa and MasterCard for payments. We also accept personal or business checks, wire or bank transfer, or postal money order, bank draft, official or counter check, or credit card check.
Cuba Unveiled reserves the right to deny tour participation to any applicant who misses scheduled tour payments and for applicants whose checks are returned for non-sufficient funds (NSF), or whose credit cards are declined.
The following cancellations and reimbursements apply to all travelers. If you purchase travel cancellation and trip interruption insurance and are unable to attend for reasons of illness or injury, moneys paid to Cuba Unveiled and airlines can be claimed and refunded to you depending on the conditions outlined in your travel cancellation and trip interruption insurance policy. We strongly encourage you to consider the purchase of such an insurance product.
TARDINESS AND NO-SHOWS
We cannot offer refunds to participants who arrive late or depart early from a tour for any reason, or for no-shows.
COMPANY CANCELLATIONS AND REFUNDS
Cuba Unveiled reserves the right to cancel a tour prior to departure:
INCLUDED PACKAGE SERVICES
Unless noted as “not included,” your tour includes transportation and accommodations on the island, all breakfasts, and lunches and dinners as noted in your itinerary, admissions and entrance fees, airport pick-up and return (transfers) as described in itinerary, and a licensed bilingual guide/translator, and licensed bus chauffeur. Specific inclusions and exclusions in the itinerary you have purchased will govern in all matters above.
CUBAN MEDICAL INSURANCE
As of May 1, 2010, the government of the Republic of Cuba requires all visitors to have secured and purchased Cuban approved travelers health coverage before arriving on the island. All Cuba Unveiled tours include this coverage in the cost of your program.
TRAVEL CANCELLATION INSURANCE
Travel cancellation and trip interruption insurance is not included in the tour price, nor does Cuba Unveiled accept responsibility for illness or accidents of any kind prior to or during travel to participants. We strongly recommend travel cancellation and trip interruption, as well as extended health insurance.
CAUTION WITH ADD-ON FLIGHTS
Cuba Unveiled cannot be held responsible for missed flights, connections or airline schedule changes. We strongly advise against the purchase of connecting flights, non-refundable or seat sale airline tickets until you have been accepted into a tour and we have confirmed your Cuba-portion flight.
Cuba Unveiled cannot not be held liable or responsible for damages, costs or inconvenience caused by missed air connections due to flight delays, schedule changes or cancellations, or because a passenger arrives late at the gate. The passage contract in use by the airline(s) concerned, when issued, shall constitute the sole contract between the airline and the traveler.
AIR TICKET CHANGES
Unless otherwise stated all air tickets sold by Cuba Unveiled are not refundable. Date changes to tickets once issued incur a change fee and are subject to availability of new flight dates. Air ticket quotations are valid for 48 hours unless noted otherwise.
If you are traveling alone, upon request, we will attempt to secure a roommate for you of your gender and generation. We make every effort to accommodate single travelers seeking roommates, but we can make no guarantees. If this is the case you will be required to pay a single room supplement.
TOUR CONTENT CHANGES
Cuba Unveiled makes every attempt to insure tour itinerary information is accurate. However, in circumstances beyond our control, changes may occur. We therefore reserve the right to change itinerary activities and substitute hotels whenever necessary, guests will be notified of these changes as they occur.
TOUR HOTEL CHANGES
Availability of hotels in Cuba is sometimes problematic because there are not enough rooms to meet demand. Should promised hotels be changed by Cuban governmental agencies and suppliers, we make every attempt, where and as possible, to secure accommodations of similar cost and quality. If the substituted hotel is of a lesser cost, Cuba Unveiled will attempt to compensate guests upon return for the net difference in price of the hotel cost component of the tour package.
CUBA UNVEILED OBLIGATIONS AND LIMITATIONS
When you book a Cuba tour with Cuba Unveiled, you – and those on whose behalf you are booking – become party to a contract with Cuba Unveiled and those companies providing the services included in your tour package. We take great care in selecting the suppliers of services (airlines, hotels, ground transportation companies, restaurants, etc.), which together form the travel services you have purchased. We act solely as agents for these suppliers which are independent parties over which we exercise no direct control. We shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment of any nature or kind whatsoever, to you or your traveling companions or group members, resulting from the acts, omissions or negligence of anyone other than Cuba Unveiled employees acting properly on your behalf. Air suppliers’ liability may also be limited by law, tariffs or conditions on tickets, and in particular you should read and understand the limitations of liability set forth in the airline ticket, once delivered to you. If the entire program is canceled for any reason, participants shall have no claim other than for a full refund (excluding air costs).
RESPECT FOR CUBAN LAWS
All tour participants are expected to obey the laws and regulations of Cuba and failure to do so will relieve Cuba Unveiled of any and all obligations it may otherwise have to the offending tour participant.
PARTICIPANT GOOD BEHAVIOR
Cuba Unveiled reserves the right to exclude a tour participant from all or part of a program if the tour participant’s conduct before departure or during the tour appears likely to endanger or impede the safe, comfortable or happy progress of a tour. In such case, the offending tour participant forfeits any claims – financial or legal – against Cuba Unveiled.
RIGHT TO DENY SERVICES
Cuba Unveiled may refuse service to any applicant, registrant or participant whose behavior or actions are deemed racist, sexist, homophobic, or hostile towards Cuban society and culture.
CONDITIONS IN CUBA
You should be aware that Cuba has particular features, which may or may not appeal to you, including weather, food, water, local customs, etc. Its living standards, practices and conditions with respect to the provision of utilities, services and accommodation at your destination are different. Such standards may not be comparable to those you would expect from similar establishments in the United States.
CLIENT INFORMATION ACCURACY
Website users warrant that any personal information you provide to Cuba Unveiled through this site is accurate and true.
Conversely Cuba Unveiled guarantees that under no circumstances will it share your personal information with any agency, government, organization or private concern unless absolutely necessary to ensure your safe and efficient travel to and from Cuba. Note: It is the responsibility of each participant to properly inform Cuba Unveiled of any medical problems or special dietary requirements on your registration form. Please consult our information privacy and policy website.
Cuba Unveiled attempts to provide on this site information that is as accurate and up-to-date. However, the information on Cuba Unveiled’s website is presented “as is.” In using our website, you accept that Cuba Unveiled makes no warranty regarding the accuracy, currency or fitness of the information contained within its site. Inasmuch as Cuba Unveiled may provide links to other sites on the Internet, you accept that Cuba Unveiled bears no responsibility for the accuracy of the information presented in linked websites.
LIMITS TO WEBSITE LIABILITY
This disclaimer includes any and all claims arising from the malfunctioning, performance or nonperformance of this site with respect to travel reservations or tour registrations. If, notwithstanding this disclaimer, Cuba Unveiled is found liable for any injury, loss, damage or claim, Cuba Unveiled limits its liability to the amount of fees or service charges paid to us by the claimant.
QUESTIONS OR CLARIFICATIONS?
We welcome any inquires, are glad to discuss any points of concern, or answer questions in general about our Terms and Conditions.